By confirming a booking with Go Travel Phuket, customers are agreeing to the published Terms & Conditions.
• All bookings are subject to availability.
• A minimum of 24 hours’ notice is required for all bookings.
• A minimum of 4 adults is required for certain landtours and a minimum of 12 adults is required for certain speedboat tours.
• Go Travel Phuket reserves the right to cancel or change a booking without prior notice. In this event a full refund will be given, or an alternative date provided.
• Go Travel Phuket cannot be held responsible for sea and weather conditions. In the event that a trip is affected by bad sea or weather conditions, Go Travel Phuket will offer an alternative program. In which case no refund will be given.
• Go Travel Phuket reserves the right to cancel or change a booking if sea or weather conditions are deemed to pose a risk to safety. In this event an alternative date will be provided or if an alternative date is not possible a refund will be given minus any pre-paid or non-refundable costs e.g. food or national park entrance fees.
• Selected trips are not recommended for young children.
• A general level of good fitness is recommended.
• Due to weather and tidal conditions the timings of some trips may vary each day. The average length of our trips is 4-8 hours.
• Some of our guides and crew assist our customers by taking photographs throughout the trip, this service is provided free of charge and customers may ask the guide or crew member to share the photographs with them if they wish. Some of these photographs may also be used by Go Travel Phuket for marketing purposes. Any customer who does not wish to be photographed should inform the guide at the start of the trip.
• All published itineraries are examples only. Changes may be made without prior notification.
GO TRAVEL PHUKET DO NOT RECOMMEND OUR TOURS FOR…
• Anyone suffering from a serious medical complaint. e.g. heart conditions, respiratory problems or back pain.
• Heavily pregnant women.
• Anyone with mobility restrictions.
CANCELLATIONS, CHANGES & REFUNDS
• Day trip cancellations must be made a minimum of 24 hours before the trip is scheduled to take place. A charge of 100% will be applied to late cancellations.
• If a customer wishes to make changes to a booking less than 24 hours in advance, the customer will be liable for any additional costs incurred. Including, but not limited to; pre-cooked food costs, insurance costs and loss of earnings for freelance team members.
• Cancellations or changes to bookings of additional add-ons must be made a minimum of 24 hours in advance. Late changes or cancellations will be charged in full and are non-refundable.
• ‘No Show’ customers will be charged the full price as agreed.
• Similan and Surin national park fees are non-refundable once a booking has been confirmed.
• For Day trip bookings, in the event of illness we offer customers to change the date of their booking free of charge. However, failure to notify Go Travel Phuket before the scheduled departure time will result in charges of 100%. If the trip must be cancelled a refund of up to 50% may be given unless the illness is validated by a doctor.
• In the event of a refund being given Go Travel Phuket cannot be held responsible for any transfer costs charged by a third party. Go Travel Phuket will refund the amount received from the original payment only. Go Travel Phuket will endeavor to process all refunds within 14 working days of receiving the required details. Some transactions may take longer depending on the banking/transfer services.
LIABILITY
• Go Travel Phuket will not accept any responsibility for the loss or damage of any personal possessions.
• Go Travel Phuket is not liable for any personal injury sustained during any of our trips. Customers join our trips at their own risk. We take safety very seriously and take all possible precautions to ensure the safety of our staff and customers. In addition, all our staff are first aid trained and highly experienced
INSURANCE
• Insurance covers anyone aged between 2-70 years. For some tours children under 2 or people over 70 are also covered for certain activities.
• History of previous illness or medical condition may void the insurance.
*Additional information can be provided on request.
**Note: Many insurance providers in Thailand publish their full terms and conditions in Thai only. Official English translations can be made but may take time. Go Travel Phuket cannot be held responsible for translation costs.
CUSTOMER RESPONSIBILITY
• Customers are responsible for ensuring they arrive at designated meeting points at the agreed time. Go Travel Phuket applies a curtesy waiting time of 15 minutes, should the customer fail to make contact with Go Travel Phuket within the specified time Go Travel Phuket can not be held responsible for any personal costs or onward travel costs.
• Go Travel Phuket will not tolerate and abusive or offensive behavior from customers. Onward travel or further services may be denied to any customers behaving in a offensive or abusive manner. In which case the customer will be responsible for any personal costs incurred and no refunds will be given.
• Customers are required to act within the law of The Kingdom of Thailand at all times during the tour. Customers are fully responsible for any fines or legal action taken incurred by their behavior. Go Travel Phuket cannot be held responsible.
• Go Travel Phuket discourages the consumption of alcohol, or any other controlled substances while on tour. Anyone who our guide judge to be intoxicated may be refused further passage. In which case the customer will be responsible for any personal costs incurred and no refunds will be given.
• Any complaints or issues should be raised within 24 hours of the event taking place. Go Travel Phuket will aim to make an initial response within 12 hours of receiving the complaint. Go Travel Phuket will then fully investigate the matter and aim to resolve the matter quickly.
• It is the customer’s responsibility to ensure that Go Travel Phuket are informed of an serious medical conditions or other personal issues that may cause disruption to a tour or service. In the event that the customer fails to inform Go Travel Phuket, the customer will be liable for any and all costs incurred. Including, but not limited to; emergency evacuation or transportation costs, emergency healthcare costs and compensating other customers.
TRANSFERS
• Go Travel Phuket offers courtesy waiting times as follows;
Standard pickups 20 minutes (15 minutes for joined tours)
Airport pick-ups (domestic) 1 hour
Airport pick-ups (international) 2 hours
• If it becomes necessary for the driver to wait longer than the agreed time, the customer should notify Go Travel Phuket as soon as possible. An additional charge of 50 Baht will be added for every additional 30 minutes of waiting.
• Child seats are compulsory for small children. Go Travel Phuket reserves the right to impose extra charges or refuse passage to any small children if it is not made clear when booking that a child seat is required.
MULTI-DAY PACKAGES
• All bookings must be made in advance and are subject to availability.
• Minimum prices are calculated on a basis of 2 adults sharing for each trip unless otherwise stated.
• In the event of a cancelation by the customer a full refund of operations provided directly by Go Travel Phuket will be given, so long as the cancelation is made 30 days prior to departure. If the cancelation is made less than 30 days before departure the price will be non-refundable.
• No show guests will be charged in full. In the event of illness 50% total price will be non-refundable, unless a validated by a doctor.
THIRD PARTY PROVIDERS
Cancellations policies for accommodations and services provided third parties may differ. Details of any third party services that do not comply with our standard cancellation policies are available via websites of our partners:
– Khao Lak Land Discovery
-Siam Adventure World
-Andaman Seakayak
-Green Elephant Sanctuary
-Old Phuket Tour
-Skydance Helicopter Tours
If you have any queries about and of our terms & conditions, please contact us directly.
